Refunds & Cancellation

We would rather refund quickly than argue slowly. This policy is deliberately more generous than the law requires, because a customer who leaves without friction comes back - and one who has to fight a charge never does.

1. The 14-day guarantee

Any charge - a first subscription payment or a renewal, monthly or yearly - is refundable in full within 14 days of the charge date. E-mail support@sslscan.net from your account address, say you want a refund, and that is the entire process. You are welcome to tell us why, and we genuinely read it, but an explanation is not a condition.

Trials make most refunds unnecessary. Pro starts with a 14-day free trial - your card is verified but charged $0.00, we e-mail you three days before the first charge, and cancelling during the trial costs nothing. The refund window then covers you after a charge as well.

2. How refunds are processed

Refunds are issued by Paddle, our merchant of record, to the original payment method.
We approve them promptly - usually within one business day of your e-mail; the banking system then typically takes 5–10 business days to show the money.
Refunded amounts include the VAT or sales tax charged with the payment.
When a refund is issued, the subscription is cancelled and the account returns to the Free plan. Your data stays intact (see section 4).

3. After 14 days

Outside the window we do not refund as a rule, but we are not robots about it. If something on our side went wrong - a billing error, a double charge, a service failure that made the product unusable for a meaningful part of the period - write to us and we will put it right, with a refund or credit as appropriate. What we do not refund is simply forgetting to cancel several months running; the reminder e-mails and the self-serve portal exist precisely so that does not happen.

4. Cancellation

Self-serve, always: Settings → Manage subscription → Cancel. No call, no chat with a retention script, no notice period.
Cancellation stops future charges. Access continues until the end of the period already paid for.
Your account then returns to the Free plan. Monitors beyond the free limit pause rather than disappear; nothing is deleted for non-payment, and you can export your data at any time.

5. EU & UK consumers - the statutory withdrawal right

If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal for digital services. By starting the service during that period you consent to immediate performance; withdrawing mid-period entitles you to a proportionate refund under the law. In practice our own guarantee above - the full amount, not a proportion - is broader, so it is the one to use. Nothing in this policy limits any right that consumer law grants you and does not permit waiving.

6. A word about chargebacks

If a charge looks wrong, please e-mail us before disputing it with your bank - we resolve billing mistakes faster than the dispute process does, and a refund reaches you sooner than a chargeback would. Accounts with fraudulent disputes (a chargeback filed on a charge that was plainly authorised and used) may be suspended.

7. Contact

support@sslscan.net - refund requests are answered within one business day.